The safety and confidentiality of your personal information is a matter of utmost priority for the psychologist. You are kindly requested to carefully read the terms that follow and the psychologist’s policy on the personal information of visitors to this website, in order to be informed with respect to the data protection practices she has adopted.
By using the psychologist’s site, you unreservedly accept the practices outlined in this Personal Data Protection Policy. This specific Personal Data Protection Policy has been developed in compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the movement of such data.
Generally speaking, personal are considered the data which relate or can relate to a specific individual. Such data are the full name, address, telephone number or e-mail address and credit card.
There are also Special Categories of personal information. Such are those regarding and revealing of the racial or ethnic origin, political beliefs, religious or philosophical convictions or participation in unions; as well as the processing of genetic or biometric information and data relating to the health, the sexual life and orientation of the individual.
By means of this Personal Data Protection Policy you are more specifically informed on which of your personal information (hereinafter “personal data”) might be collected, its use as well as the safety and security procedures in place for its protection.
The Personal Data Protection Policy implemented by the psychologist might change so as to correspond to development in legislature and the directives and guidelines issued by supervisory authorities. A new Personal Data Protection Policy shall be published on these possible changes to this website on each occasion such changes occur. The amendment date will always be stated along with the new Personal Data Protection Policy.
1. What Personal Data is collected and how
During your visit at the psychologist’s website or your communication with the psychologist via the contact form in the website or an e-mail message, the psychologist may collect personal data regarding your person. In such cases, You are the Subject of the Personal Data, while the psychologist acts as the Data Protection Officer for your Personal Data (article 4, Regulation (EU) 2016/679 of the European Parliament and of the Council). More specifically:
You can visit the psychologist’s website without needing to provide any information relating to your personal data. However, your personal data may be potentially collected in the following cases:
• When you contact the psychologist via the contact form on the website or an e-mail message, in order to make arrangements for an appointment, in which case you will be requested to provide the following personal information: full name, e-mail address, a contact telephone number, the city and country of residence. The information you enter on the contact form is directly dispatched as an e-mail to Ms. Bakopoulou and will not be automatically recorded on any third-party database, namely a database outside the psychologist’s business.
• When, before you book an appointment, you choose the option to pose any questions to the psychologist, either via the contact form on her website or an e-mail message, relating to psychoanalytic psychotherapy or psychological support and on-line psychotherapy, in which case you will be requested to provide your personal information and more specifically, your full name, e-mail address, telephone, country and city of residence.
• When, in the cases above, you choose to send to the psychologist a brief outline of your question or history. Then, among the information you will provide, you may wish to include not only your full name, e-mail address, telephone, country and city of residence, but also other Special Category personal data, namely data regarding and revealing your racial or ethnic origin, your political beliefs, your religious or philosophical convictions or your participation in a union, your health, sexual life and gender orientation.
In all of the cases above, completion and dispatch of the relevant contact form or e-mail message to the psychologist entails that you explicitly declare, freely and in full cognizance that you consent and agree to all your personal data cited above, which you yourself provide to the psychologist, to be collected by her, including Special Categories data. The psychologist shall proceed with the processing of special category data only in order to acquire a documented and correct assessment of your case in order to offer the optimal services for your case.
• Using data collection media when you visit the psychologist’s website: Besides the information you will provide voluntarily, certain information is automatically collected when you visit the website using data detection technologies, such as cookies, which may be implemented from time to time. Cookies are used every time you visit the website to collect data from your device, including technical information, such as your IP address, your operating system, the type and version of your web browser, your reference webpage and your activity in the website. If you use a wireless network and access the Internet via your cell phone or other devices, you must contact your provider to be informed as to whether they collect your personal data.
2. Cookies Policy
Google Analytics & Clicky.com
This website utilizes Google Analytics, a data-analysis service offered by Google. Google Analytics uses “cookies”, text files which are stored in your computer and facilitate the analysis of the use you make of the website. The information collected by cookies with respect to your use (including your IP address) is transmitted to a Google server in the USA and stored there. Google will make use of this information in order to assess your use of the website, to compile reports for its managers regarding these activities and to provide other services associated with the use of the website and the Internet in general. Google may also transmit said information to third parties, under the condition that such transmission is provided for in the law or if said third parties process the data on Google’s behalf. Google will not associate your IP address with any other data held by it. You can deactivate Google Analytics by making the appropriate settings in your web browser, but we must note that in such a case you may not be able to use all the capabilities of this website.
The cookie by Clicky.com is also utilized in order to analyze your browsing of this website so as to offer the best possible browsing experience. The cookie by Clicky.com provides anonymous information with respect to the pages you have accessed, the time spent on each page, the country from where you accessed the website, the date and time you accessed it and a part of your computer’s IP address, not the entire address, so as to be able to differentiate users and present them as different to one another. But even more importantly it offers Ms Bakopoulou the ability to see which pages appear to be more interesting, so as to focus in the provision of content that is of most interest to the public. Clicky.com does not transmit said data to third parties and does not sell or disclose them in any way.
By using this website, you agree to the processing of your personal data collected by Google and the company Clicky.com in the manner described above and for the aforementioned purposes. If you do not wish for Google to collect information from your web browser when you visit pages, you may refuse Google Analytics to do this by turning off the relevant Google Add-on from the link: https://tools.google.com/dlpage/gaoptout?hl=en.
Additional Social plugin applications
The website utilizes additional ‘plugin’ applications of social networking platforms such as facebook, twitter, Google+, LinkedIn and Pinterest and Youtube. When you access a webpage in the psychologist’s website where a plugin has been embedded, the web browser shall contact the server of any of the aforementioned platforms in order to load and display the plugin. In the course of this procedure, the platforms shall receive information regarding your visit to the website, such as, for example, your IP address. When the plugin has loaded, the platform will embed the content to the psychologist’s website. For this reason we do not know what data the platform may collect by using the particular plugins. Information relating to this issue is subject to the platforms’ protection policy. If you are connected to a social networking platform when you visit the psychologist’s website, the platform may associate your visit with your personal networking platform account. Should you, moreover, engage in activity/interaction with the plugins, by pressing, for example, the “Like” button or adding a comment using your Facebook account, the information you provide in this manner shall be directly sent to the platform and will be stored there. If you do not have an account with a particular social platform, pressing its plugin button may result in your IP address being detected and stored by the platform. You can learn more regarding how much and which data is collected by each social networking platform, how it is being processed and used, your rights with respect to the data you provide, and be informed on the settings you can change to protect your privacy, by accessing the data use policy of each individual platform.
3. Newsletter subscription
Subscribing to the psychologist’s newsletter, entails that the psychologist, in her capacity as processing officer, has your consent to send you informational/advertising material in Newsletter form regarding her services. Your e-mail particulars shall be used only by the psychologist and will never be disclosed to third parties. By entering your e-mail address, you will receive an automated message informing you that you have given your consent to the psychologist to send you the newsletter. Your declaration of consent shall be kept for as long as you receive the newsletter from the psychologist and in any case for no longer than six months from the cancellation of your subscription. You may revoke your consent at any time, by clicking the link located at the bottom of every newsletter or by contacting the psychologist via email.
4. Why and how your personal data is being used
The personal data collected in the manner described above is used for the following purposes:
• To make an appointment at the psychologist’s practice or via Skype, in which case the psychologist must know of your place of residence (country and city) to calculate any time differences.
• For the psychologist to reply to the questions you choose to pose to her via the contact form in her website or by e-mail, prior to making an appointment and starting therapy and in view thereof.
• For the provision of the requested services, namely psychological services via the Internet using applications such as Skype or the website doxy.me or at the psychologist’s office in Thessaloniki, Greece.
• For the facilitation of telephone or digital communication between you and the psychologist.
• For internal business operations and analysis: your personal data may be used for the purposes of internal management, analysis and quality assurance, including statistical analysis, as well as fraud prevention.
• For the issue on each occasion of the legal tax invoices and the fulfillment, in general, of the psychologist’s tax obligations. For this reason, she will disclose to the professional rendering accounting services to her, only your personal data which is absolutely necessary for the fulfillment of her tax obligations (issue of tax invoices), namely your full name and address, payments sums and payment dates.
Further information given by You via the contact form on her website or disclosed to the psychologist in the course of your sessions and/or other communications with her, is always protected by professional confidentiality.
5. Data transfers
Your data is processed outside of your country, where the web server and central database used by the psychologist are located. Despite the fact that current data protection legislation and the other laws of the European Union are as complete as those imposed by legislation in Greece, be assured that the psychologist makes every reasonable effort to ensure that the processing of your personal data is performed in compliance with national legislation and any other relevant legislation in force. Moreover, in order for your data to be processed, as such processing is described in this policy, they may need to be transferred from the server to other countries, including, for example, countries outside the European Economic Area (EEA), the legal framework of which is, however, in full compliance with the provisions and safety level prescribed by Regulation(EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
The psychologist always takes the appropriate measures to ensure that your personal data is transferred, stored and processed in compliance with the relevant safety standards provided for in the Regulation above and in accordance with the terms of this Personal Data Protection Policy and the current laws on data protection. To this end she utilizes servers and other companies offering cookies which are compliant with EU’s Personal Data Protection Regulation.
6. Safety of your personal data
The psychologist recognizes the importance of the safety of your personal data and uses the appropriate tools to protect this data. For example, the psychologist has access to your personal data only for the service she professionally renders. However, the transmission of data via the Internet, such as, for example, via e-mail, can never be characterized as 100% secure and safe. Hence, despite the psychologist’s reasonable efforts to protect the personal data you provide over the Internet, she cannot absolutely ensure or guarantee the protection of the data provided to her. In order to protect the data stored on her system, the psychologist implements various safety and security measures, including data encryption, internet protection, anti-virus and firewall technologies, so as to prevent unauthorized individuals from gaining access to your data.
7. Right to Access, Process and Delete your personal information
As the Subject of the Data you reserve the right to access your personal information processed by the psychologist, as well as the right to request the correction of possible inaccuracies in the data regarding your person (article 15 of Regulation(EU) 2016/679). Taking account of the purposes of the processing performed by the psychologist in the context of your contractual relationship, you may also demand the completion of incomplete personal data, including by means of providing a supplementary statement (article 16 of Regulation(EU) 2016/679).
Right to erasure (“right to be forgotten”): You reserve at any time and at your absolute discretion the right to request from the psychologist (which, as was mentioned above, also functions as the Data Protection Officer in the contractual relation between your parties) to delete your personal data pursuant to what is more specifically established in article 17 of Regulation(EU) 2016/679. Your personal data are stored for as long it is necessary in order for the psychologist to fully comply with her obligations stemming from the law (article 23, Regulation(EU) 2016/679). Any request relating to the amendment, change or/and annulment of your personal data processed by the psychologist can be addressed to her by e-mail at [email protected] or letter to her postal address below (cf. section 10).
8. Links to third party websites
The psychologist’s website may contain links to other websites which are operated and maintained by third parties and lie outside of the psychologist’s control. The policies implemented by such websites with respect to the information provided by you are not covered by this Protection Policy. Any information you provide to other websites, including those recommended by the psychologist’s website, shall be governed by the terms of the Protection Policy of each website. When you ‘click’ on any of these links you are taken to and access different websites. The psychologist is not be held in any way responsible for the content, actions or policies of such websites. It is important that you read (in addition to this document) also the protection policies of the various websites you visit via the psychologist’s website, as they may substantially differ from the psychologist’s policy.
The use of the website or the psychologist’s services for the purpose of transmitting, distributing or delivering bulk e-mail messages or unwanted commercial e-mail messages (spam mail) is strictly and explicitly prohibited.
According to the legislation in force, e-mails sent to and from the network of the psychologist’s website are not allowed to:
• use or contain invalid or forged headings;
• use or contain invalid or non-existing domain names;
• use any technique so as to falsify, conceal or obscure any information relating to the detection of the origin of any and every e-mail;
• use other ways of deceit;
• use the domain name of a third party network, or transmit the e-mail via a third party network without its permission;
• contain false or misleading information in the subject or the main content;
• not comply with the website’s technical regulations, as such are outlined below.
The psychologist does not, in any way, permit the collection, by means of her website or services, of e-mail addresses or general information regarding her clientele. She does not allow or authorize any attempt to use her services in such a manner that could potentially harm, deactivate or burden any part of her services or obstruct and hinder anyone wishing to use her services. Should she deem that there is an unauthorized or inappropriate use of any of her services she can, without warning and at her absolute discretion, take the appropriate measures so as to prevent messages originating from a specific domain, e-mail server or a particular IP address. She has the capacity to immediately delete any e-mail account making use of her services which, at her absolute discretion, transmits or is in any way involved with the transmission of any e-mails in violation of this policy.
Possible failure to implement this policy is not, under any circumstances, equivalent and to be regarded as a waiver, by the psychologist, of her rights. The unauthorized use of any of the psychologist’s services with respect to the transmission of unwanted e-mails, including those e-mails deemed unwanted by the present policy, may lead to civil, criminal or administrative sanctions against their senders and all those assisting them.
10. Queries and/or comments
The psychologist, Eirini Bakopoulou, holds the position of the Data Protection Officer for her enterprise. If you have any questions or comments regarding this Personal Data Protection Policy or if you feel that the psychologist has not observed and abode by the principles established therein, you can forward your remarks to the e-mail address [email protected] or by post to the address:
Psychologist, Psychoanalytic Psychotherapist
157 Passalidi St., Kalamaria, 55133, Thessaloniki, Greece
You can also contact the psychologist at any time, in order to:
• apply to gain access to any information relating to your personal data or the special category data held by the psychologist;
• correct or amend any information relating to your person and held by the psychologist;
• delete any information relating to your person held by the psychologist.
11. Other information you must be aware of
This Personal Data Protection Policy was published on 25/05/2018. The psychologist may revise the Policy, at her absolute discretion, at any time (while each version enters into force and effect upon its publication), and you are, thus, advised to check the Policy periodically. Changes to the Policy shall be applicable to the collected data from the date the revised version is published, while such changes shall also be applicable to the data already held by the psychologist. The use of the website after the publication of the changes entails the acceptance, on your part, of said changes.
IT IS EXPLICITLY PROHIBITED TO COPY AND POST THIS TEXT, IN WHOLE OR IN PART, ON ANY OTHER WEBSITE, IN GREECE OR ANY PART OF THE WORLD.